Career Path

SELECT YOUR SKILLS LEVEL

To help you find the right course, use the menu below to help guide you.

IT Support Specialist

IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. Some specialists are tasked with giving instructions to customers on how to use business-specific programs or working with other technicians to resolve problems. Other specialists may be responsible for answering simpler questions from non-business customers, like reestablishing internet connections or troubleshooting household IT products like Wi-Fi routers.

Experience

Median annual salary*

Job Postings *

Number of certificates available at each level

Beginner

$39,885

83,804

3

Intermediate

$47,657

53,536

4

Advanced

$59,234

11,093

4

IT Networking Specialist?

IT Networking Specialist analyze, troubleshoot and evaluate computer network problems. More advanced IT pros may be responsible for building and designing communication networks as well. They play an important role in maintaining an organization’s network and keeping them safe and secure through both hardware configuration and end-user training. Network specialists and administrators are responsible for day-to-day operations and network architects and engineers design and build local area networks (LANs), wide area networks (WANs), and Intranets. Depending on the size of the company, these roles may be combined.

Experience

Median annual salary*

Job Postings *

Number of certificates available at each level

Beginner

$61,294

23,239

5

Intermediate

$74,304

56,666

11

Advanced

$85,053

28,555

8

What is a Cybersecurity Specialist?

Cybersecurity Professionals detect cyberthreats and implement changes to protect an organization. A security operations center (SOC) team likely has several tiers of cybersecurity professionals that are responsible for monitoring, directing, containing and remediating IT threats. Cybersecurity Professionals may be tasked with anything from installing, administering and troubleshooting security solutions to writing up security policies and training documents for colleagues. While other job roles are responsible for specific part of the overall system, Cybersecurity Professionals must be able to take a step back and see the big picture to keep it secure from threats.

Experience

Median annual salary*

Job Postings *

Number of certificates available at each level

Beginner

$80,251

18,709

2

Intermediate

$94,379

53,739

6

Advanced

$105,033

44,331

2

What is a Cyber Crime Investigator?

While a detective or law enforcement investigator may investigate various types of crimes, a cyber crime investigator is a specialist that is focused primarily on cyber, or internet-based, crimes.

A cyber crime investigator investigates a number of crimes that range from recovering file systems on computers that have been hacked or damaged to investigating crimes against children. In addition, cyber crime investigators also recover data from computers that can be used in prosecuting crimes. Cyber crime investigators rolls have expanded to investigation cyber blackmail, cyber extortion (like ransomware), online fraud and cyber attacks.

Experience

Median annual salary

Job Postings

Number of certificates available at each level

Beginner

$63,380

9,780

2

Intermediate

$98,350

18,653

4

Advanced

$150,444

44,331

5