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Application Manager III – HigherEdJobs | #education | #technology | #techjobs


VP Technology/Infrastructure
Location:  New Orleans, LA

Summary

The Enterprise Systems
Administrator III focuses on customer service, and supports the applications and user community of Tulane University.

The
Enterprise System Administrator has deep knowledge of our current systems and how to administrate those systems in the development, test,
and production environments. This person is a senior Operations team member.  Duties include interacting with customers, delivery, and
operations teams, and determining support requirements for Tulane applications.

The Enterprise System Administrator is
responsible for application configuration and management, including software installations, system monitoring, and error
resolution.

The Enterprise Systems Administrator III focuses on customer service, and supports the applications and user
community of Tulane University.

The Enterprise System Administrator has deep knowledge of our current systems and how to
administrate those systems in the development, test, and production environments. This person is a senior Operations team member. 
Duties include interacting with customers, delivery, and operations teams, and determining support requirements for Tulane applications.

The Enterprise System Administrator is responsible for application configuration and management, including software
installations, system monitoring, and error resolution.
Required Knowledge, Skills, and Abilities:

  • Expert
    customer service and an ability to manage customer relationships. 
  • Troubleshoot customer issues and serve as a technical expert
    on service requests.
    • Ability to analyze logs on the server and within the application.
  • Able to assume a senior role
    in the implementation of new application features.
  • Leads vendor initiatives. 
  • Manages the installation and patch life
    cycle.
  • Takes a leading role in the management of assigned applications.
    • Provides tier three support
  • Ability
    to read, summarize and communicate out release notes.
  • Manages the roll out of new application functionality.
  • Create and
    maintain system architecture and process flow diagrams. 
  • Create and manage system customizations.
  • Determine proper
    application of user roles and responsibilities. 
  • Leads coordination with technical teams. 
  • Leads Release
    Management and coordination.
  • Familiar with operating systems and system administration.
  • Comfortable using FTP, firewalls,
    checking file permissions.
  • Ability to organize and track work and time in an Agile format.  

Required
Education and/or Experience:

  • Bachelor’s Degree in applicable
    discipline

AND

AND

  • Minimum 5 or more years of experience in customer support and
    application management with a strong focus in operational
    processes.

OR

  • Minimum 5 or more years of experience in enterprise application
    support, support for agile application processes, and business unit support.
  • Bachelor’s Degree in applicable
    discipline

ANDAND

  • Minimum 5 or more years of experience in customer support and
    application management with a strong focus in operational processes.

OR

  • Minimum 5 or more years of experience in enterprise
    application support, support for agile application processes, and business unit support.

Preferred
Qualifications:

  • Scripting in a language like JavaScript, Python, or PowerShell. 
  • Ability to write
    SQL queries.
  • Experience with Agile project management practices. 
  • Scripting in a language like
    JavaScript, Python, or PowerShell. 
  • Ability to write SQL queries.
  • Experience with Agile project management
    practices. 

Compensation Information
This position is assigned to pay grade P4.27PREM. Tulane offers a variety of options
to enhance your health and well-being so that
you may enjoy more out of life now and in the future. Learn more about Life at Tulane
as well as our Benefits and Pay. See our
Candidate Resources to learn more about our hiring process and
what to expect.

How to Apply:
Click “Apply Now” to apply for this job.
 
This position will
close on the date it is filled
 
Please Note: Tulane University has officially adopted a mandatory COVID-19 vaccination
policy. All employees and visiting faculty must be fully vaccinated with a COVID-19 vaccination or obtain approval for a medical or
religious exemption prior to beginning employment.
 
Tulane University is an EOE/M/F/Vet/Disabled employer with a strong
commitment to diversity and inclusion. Applications by members of all underrepresented groups are encouraged.



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