Tufts Technology Services (TTS) is a university-wide service organization committed to delivering
technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of
Tufts’ campuses, as well as a 24×7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile
community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional
development. Learn more about TTS on our website.
What You’ll Do
The Director, Information Technology for
Operations will work closely with executive leadership in the Operations Division to provide strategic leadership, vision, planning, and
support for IT solutions that enhance and advance business objectives. Client areas include: Campus Planning, Dining, Facilities, Auxiliary
Services (events, transportation/parking/fleet, bookstore, mail), Public Safety, Capital Projects, and Real Estate. This position will plan,
design, and lead all technical efforts for the Operations area and will be responsible for identifying, recommending, developing,
implementing, and supporting cost-effective technology solutions that allows the Operations Division to effectively carry out their business
and strategic initiatives. The Director will work closely with other leaders in Operations and TTS to understand, provide guidance and
advise on all technical needs including support of existing applications and new IT acquisitions. They will be responsible for implementing
standards to ensure that technology is enabling Operations is its key priorities, and that technology is deployed with consistency and
long-term sustainability in the division. They will work closely with end users to help address and solve critical business and functional
needs and problems by providing business analysis, end to end process design, and identification and translation of business requirements
into technical specifications. The work designation for this position is on-campus, however, there is on occasion some flexibility for
What We’re Looking For
Minimum Required Experience, Education, Background, And
- Skills and knowledge typically acquired through a Bachelor’s Degree in a related field and 10+ years of
- Working knowledge and understanding of the Operations business
- Expert collaboration and
customer service skills and demonstrated experience building and maturing relationships at all levels of an organization to align technology
solutions with functional needs.
- Ability to clearly and effectively communicate strategy and project status to a diverse client
and partner base consisting of both technical and non-technical individuals.
- Demonstrated ability to effectively set goals and
priorities and work effectively in a fast-paced environment and under pressure from multiple competing deadlines; ability to exercise sound
judgment in proactive problem-solving.
- Technical background in IP networking, understanding databases and SQL, large-scale data
collection and analysis, application and system architecture
- Be comfortable meeting with senior leaders and comfortable with
sleeves rolled up in the field addressing technology issues
Additional Preferred Experience, Education, etc.
knowledge and understanding of facilities operations
- Experience with ESRI or other GIS mapping software, Maximo
Experience with building controls, including HVAC, lighting, electrical and other utility metering, AFDD; related technologies including
Modbus, BACnet, DALI
Tufts is an Affirmative Action/Equal Opportunity Employer and actively seeks candidates from diverse backgrounds.