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The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of
Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.
BASIC
FUNCTION:
The purpose of this position is to provide leadership, direction and administration of all aspects of the clinical
front office. This position is central to ensuring our clinical entry points are well managed, providing elite patient-centered and
customer-oriented service. The position provides leadership to ensure the revenue cycle including financial, technical and billing aspects
of the clinical front office for CCHS are effective and efficient. This includes training faculty, staff and students on the practice
management system and EHR.
SUPERVISORY ACCOUNTABILITY:
Involves no responsibility or authority for the direction of
others.
NATURE AND SCOPE:
External contacts include a variety of third party payers, medical organizations, patients
and other healthcare personnel. Internal contacts include faculty, staff, students, administrators, Howard University Hospital and other
affiliates.
PRINCIPAL ACCOUNTABILITIES:
Oversight of production and billing for professional services. Recommends and
implements front end changes and enhancements in departmental processes to reduce receivables and increase revenues.
Oversees matters
and projects related to billing operations, reporting, audit, and quality performance.
Contributes to the achievement of established
department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with
governmental and accreditation regulations.
Responsible for generating monthly/periodic reports for Researches, analyzes, documents,
and reports financial, practice and regulatory data and identifies and communicates opportunities to maximize revenue.
Assists with
designing, piloting, and executing effective and efficient standardized billing processes across facilities. Serves as liaison to billing
and managed care teams.
Manages oversite of missing charges, monitors lag reports, pro-actively identify and address issues
contributing to the lag, and problem solve as appropriate.
Responsible for facilitating review and response of rejection reports at
all sites, ensuring rejections are addressed and resolved, and final reports sent Director of Operations/Office of the Dean.
Assists
Director of Operations in preparing annual budgets in the area of revenue forecasting.
Develops and monitors provider productivity
and quality reports based on CODA and HUCD identified goals.
Maintains working knowledge of and compliance with relevant billing
process regulations from Medicare, Medicaid and any other Federal or State programs. This includes updating work processes, system
capabilities and policies and procedures as well as training staff on changes.
Participates in multidisciplinary quality and service
improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in
community outreach efforts as appropriate.
Develops Axium training materials and has direct oversite of EHR training for all faculty,
staff and students.
Coordinates and collaborates with Practice Managers, Module Coordinators, support staff and departmental leads to
implement on-going assessments of patient, physician and associate satisfaction
Completes quarterly quality assessments.
Perform other duties as assigned.
CORE COMPETENCIES:
Demonstrates a commitment to service, organization values and
professionalism through appropriate conduct and demeanor at all times.
Ability to apply common sense understanding in order to carry
out instructions furnished in written, oral, or diagram form. Knowledge of dental terminology.
Maintains confidentiality and protects
sensitive data at all times.
Ability to establish and maintain effective working relationships with faculty, students, employees, and
the public.
Ability to communicate with people from various educational levels and backgrounds.
Develops project plans;
Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Focuses on
solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open
to others’ ideas and tries new things.
Delegation – Provides work assignments; Matches the responsibility to the person; Gives
authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Oversee staff
in planning, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff;
provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies client feedback (internal
and external); fosters quality focus in others; improves processes and services; continually works to improve supervisory skills.
Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
MINIMUM
REQUIREMENTS:
Bachelor’s Degree plus 7 years’ experience in medical office management; billing, scheduling, and clinical
experience. Skills and 5 years’ experience required effectively managing office operations as well as experience in training end users,
analyzing and providing clinical data as needed.
If you like wild growth and working with happy, enthusiastic over-achievers,
you’ll enjoy your career with us!
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