IT Product Manager – HigherEdJobs | #education | #technology | #techjobs

Requisition Number: PRN30750B

FLSA Code: Computer Employee

Patient Sensitive Job

Standard Hours per Week: 40

Full Time or Part Time?: Full Time

Shift: Day

VP Area: President

Department: 00418 – IT Proj & Portfolio

Location: Campus

City: Salt Lake City, UT

Pay Rate Range:
$75,000 to $110,000

Open Until Filled: Yes

Job Summary

IT Product Manager on the
ServiceNow Platform development team in support of Service Management processes in the Information Technology department. Establishes
processes for management of product requirements throughout their lifecycle. Works cross-functionally to translate customer needs and
technology directions into product definitions. Develops business plan for products. Helps Information Technology groups utilize information
systems to improve their efficiency.

About UIT: University Information Technology (UIT), the central IT service provider
for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT
resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services;
high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other
systems and services. For more information about UIT visit

About the University: Located in Salt Lake City, in the foothills of the
Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of the
PAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness
and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue
activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several
professional sports teams, and a wide range of other cultural and recreational activities.

This is a Category IIA position: Not
required on campus and able to telework during the duration of the University’s COVID-19 response. Employees and/or functions where
employees are able to work remotely in order to maintain campus systems, campus operations, clinical operations, and patient



IT Product Manager is responsible for delivering product value to the customers by gathering end user requirements and use cases and clearly
articulating customer needs to business stakeholders and the platform development team. The individual should demonstrate technical acumen
to design relevant and efficient solutions to meet client goals and align with industry best practices. The candidate should have a good
understanding of ITIL. Candidate should also have a good understanding of Agile/Scrum as this position works in an integrated team
environment of engineers and others and utilizes scrum methodology in development and implementation. 

This job
description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
required of employees assigned to the job.

Work Environment and Level of Frequency typically

Nearly Continuously: Office environment.

Physical Requirements and Level
of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening,

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching

Minimum Qualifications

Requires a Bachelor’s degree or equivalency, and 5-8 years of experience
in the field or in a related area.  

Applicants must demonstrate the potential ability to perform the essential functions of the job
as outlined in the position description.


ServiceNow Platform

Type: Benefited Staff

Additional Information

The University of
Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to
improving access to higher education for historically underrepresented students.

Individuals from historically
underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon
request, reasonable accommodations in the application process will be provided to individuals with

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not
discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender
identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University
does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part
106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the
application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil
Rights, or both. 

To request a reasonable accommodation for a disability or if you or someone you know has
experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office
of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity
and Affirmative Action (OEO/AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this
posting, email: or call

The University is a participating employer with Utah Retirement Systems (“URS”).
Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement
(usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are
receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement
Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the
post-retirement rules.

This position may require the successful completion of a criminal background check
and/or drug screen.

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