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Requisition ID: req848
Application Deadline:
Regular or
Temporary: Regular
Number of Months: 12
Salary Range: Commensurate with education and
experience
Location: Tyler, TX
Position Summary:
The primary role of the IT Solutions Manager is to work
closely with TJC business departments to identify their business needs, identify where technology can assist in those needs, translate those
into functional requirements, identify and validate technical solutions and then ensure those solutions are implemented. In this role, the
IT Solutions Manager will act as a liaison between functional departments and the technical teams within the Office of Technology
Services.
Principal Duties:
* Collaborate with TJC departments to find alternatives and solutions to business challenges.
Seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements.
Engage the business client early and effectively building solid relationships and pushing IT value upstream as key business direction is
being set.
* Identify, understand, negotiate and document business requirements with various groups.
* Facilitate the OTS
solutions planning and estimating phases.
* Facilitate appropriate end-user training for OTS supported platforms.
* Manage the
delivery of business cases, project scope and requirements documents, test plans, and rollout communications.
* Act as primary liaison
with business functions and solution management during the development lifecycle, from needs analysis to rollout.
* Develop and manage
direct relationships with key stakeholders and subject matter experts to ensure the business solutions are aligned with their goals and
priorities, and how process automation through technology solutions will help them reach their goals.
* Balance the customer’s
requirements with technical constraints (e.g., application size, network bandwidth, hardware/software/equipment selections) to ensure that
the value of the project is realized. Clearly understand, articulate and document existing “as-is” systems & business architecture and
define strategy for “to-be” architecture.
* Create and maintain a cohesive, coordinated plan to deliver solutions that meet the
stakeholders’ priorities within budgetary and product requirements.
* Drive the prioritization process by which decisions are made
around the final project scope.
* Execute on project plans and assist others in executing on project plans across the various groups.
* Facilitate scope/schedule/resources (including budget) trade-off decisions.
* Ensure line of business priorities and IT
capabilities (technology and resources) are aligned.
* Analyze and document requirements and use appropriate techniques to refine,
review and validate requirements.
* Demonstrate a sound understanding of how the overall business solution is positioned, deployed and
supported.
Knowledge, Skills, & Experience:
Education and Experience:
This position requires an associates
degree and a minimum of 3-5 years of experience supporting technology in an educational environment either on the technology side or as a
subject matter expert on the business side.A bachelors degree in computer science, information technology, business or related field is
preferred.
Skill Set:
* Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and
team members including the ability to recognize and resolve conflict.
* Ability to understand current/changing business processes,
participation in defining application and platform functionality.
* Able to build credible customer relationships both in immediate
team and across multiple customer groups.
* Can identify business issues and develop risk mitigation strategies.
* Holds sound
understanding of IT technology concepts and software architectures, MS products, development tools, Office 365, etc. This person does not
need to have deep technical knowledge.
* Ability to deal with the ambiguity associated with working in a fast paced and changing
environment.
* Exceptional communication, problem solving and cross-group collaboration skills including demonstrated expertise using
written & verbal communication skills to distill technology projects into understandable and compelling executive level presentations.
* Excellent analysis and critical thinking skills.
* Exceptional project/program management skills and experience deploying
large-scale cross enterprise IT system implementations within a fast-paced environment.
* Product and program management experience
with techniques such as use case analysis, data / process flow diagramming, process mapping and requirements documentation is highly
desirable.
License or Certification:
* PMP preferred.
Reporting Relationships:
Reports to:
OTS Director Level
Regulations:
Federal, state, institutional or other types of regulations that influence
job responsibilities
All federal/statelaws and requirements will drive solutions performed by the incumbent.
Work
Schedule:
Special circumstances in the work schedule (e.g., travel, shift work, weekend or holiday work, on-call,
other)
Typical Monday through Friday, 8:00am-5:00pm work schedule, with an expectation for additional work hours when necessary.
Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, creed, color, national origin, gender, age, marital status, disability, veteran status or limited English proficiency (LEP). ). Tyler Junior College respects the legal rights of each person to work and learn in an environment that is free from unlawful sexual discrimination including sexual harassment and sexual violence. Applications from qualified women and ethnic minority group members are strongly encouraged.
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