Systems Manager – HigherEdJobs | #education | #technology | #techjobs


Company Description:

Middlesex Community College (MCC) employs over 1,000 people in full-time, part-time, faculty,
professional administrative and support positions at campuses in both Lowell and Bedford. MCC is a dynamic institution, priding itself on
the quality as well as the diversity of its programs that foster student success. MCC strives for a faculty and staff that reflect its
richly diverse community of students.

Applications for employment are considered without regard to race, color, religion, sex, sexual
orientation, national origin, age, disability, genetic information, marital status, or veteran status. Middlesex Community College is an
affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability,
religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by
Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973,
Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment,
including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred
to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment
Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

Prospective employees are encouraged
to review the College’s Annual Safety & Security Report, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus
Crime Statistics Act, which can be found on the disclosure page of the College’s website at:

Job Description:

Title: Systems Manager

Unit: Non Unit Professional

Reports To: Principle
Manager of IT Infrastructure

Date:  5/26/2021 *SEARCH RE-OPENED*

General Statement
of Duties & Responsibilities

The Systems Manager is a highly technical staff member in the IT Infrastructure group in
Technology Center. The Systems Manager is responsible for designing various computer information systems to meet the business needs of MCC’s

The Systems Manager has a broad view of MCC’s information technology platforms as well as knowledge of the business
processes and drivers that affect those technical platforms. As a project coordinator and lead designer of multiple and highly complicated
systems, the Systems Manager is responsible for design, documentation and consulting on the implementation of multi-vendor applications

Under the direction of the Principle Manager of IT Infrastructure, the Systems Manager is a technically advanced staff
member responsible for the adoption and assimilation of both new technologies and integration and optimization of existing investments in
information technology,  integral in the overall services delivered to all internal and external users of MCC’s IT infrastructure.

Essential Job Duties

Development and Design of New Technologies – Manages, plans, designs how
new hardware, software or middleware technologies can solve existing business problems. A large part of this process involves defining and
documenting MCC standards for configurations, for approval by the Principle Manager of IT Infrastructure.

Example tasks include:

  • Develop a plan and configuration for a new piece of collaboration software, including standard configurations and operational
    processes for support.
  • Document appropriate configurations for new hardware.
  • Develop hardware requirements for anticipated
    software acquisitions.
  • Monitor current resource availability in MCC’s virtual  and cloud environment to support continued growth and
    make recommendations to improve resource utilization.

Optimization and Integration of Existing Systems
Responsible for ensuring that MCC is maximizing return on IT investments by optimizing current systems and reconfiguring existing
technology as necessary to meet the demands of the MCC community.

Example tasks include:

  • Redesign messaging mail flow to
    improve reliability.
  • Review performance information and make recommendations on improvements.
  • Design a migration path from
    an obsolete file sharing platform to a modern one while minimizing any downtime.
  • Design and integrate existing file sharing and
    collaboration services to improve efficiency.
  • Automate multiple manual processes to reduce operational staff
  • Analyze operational data in order to understand where inefficiencies may exist, and develop remediation
  • Ascertain at which layer and what component is responsible for performance bottlenecks.
  • Improve storage
    performance by rebalancing IO flow.
  • Author, test and implement group policies to improve automation and security to meet business

Knowledge Transfer for IT Staff – Responsible for designing new systems and planning migrations;
and for explaining operational processes and general knowledge transfer for Service Desk Tier 1 and Tier 2 staff.

Example tasks

  • Create operational documentation for a new system.
  • Develop job aids to assist Service Desk staff complete
  • Document appropriate configurations.
  • Host interactive training sessions for other IT staff.

Develop Partnerships across the MCC – Responsible for maintaining strategic partnerships with MCC stakeholders so that
Technology Center is building and managing solutions that enable the MCC to more effectively meet its mission.

with MCC Stakeholders –
 Responsible for designing systems that will be utilized to further the mission of the MCC including
understanding the requirements of the end user.

Example tasks include:

  • Meet with project business sponsor to determine
    functional requirements.
  • Translate business requirements into a technical design.

End-User Escalation Support
 As a service oriented organization, will occasionally be responsible for direct service to end-users. As a highly technical staff
member, is expected to resolve all but the most complex problems.

 Example tasks include:

  • Assisting Service Desk staff
    with technical issues related to support tickets.
  • Reviewing ticket history to determine if operational improvements can be
  • Reviews and acts on support request tickets that relate to systemic issues.

Promote the MCC’s commitment
to customer service

  • Build effective partnerships with co-workers throughout the MCC by freely sharing appropriate
    information and providing assistance when needed.
  • Ensuring optimum service to all internal and external partners in response to all
    requests for service and information.
  • Maintaining an environment that is welcoming to persons of all backgrounds, identities,
    nationalities, and roles.

Performs other related duties as assigned.

Conditions/Physical Demands

Duties are performed in a typical open, office environment with minimal or no exposure to noise,
dust, fumes, and little potential for injury. Position involves extensive sitting, although frequent movement is necessary. Walking,
standing, bending, twisting, and occasional lifting are required. Regular computer usage involving repetitive hand/wrist motion is also

The above statements are intended to describe the general nature and level of work being performed by people assigned to
do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.

The Massachusetts
Board of Higher Education – Middlesex Community College is an Equal Opportunity Employer.  In compliance with the Americans with
Disabilities Act, The Massachusetts Board of Higher Education – Middlesex Community College will provide reasonable accommodations to
qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the


Required Qualifications

  • Academic credential of
    an Associate’s degree in a related IT field with at least 3 years related experience administering enterprise systems and
  • Requires a minimum of 3 years of design experience in a large Information Technology environment, with progressively
    increasing responsibilities.
  • The ability to comprehend complex technical issues and rapidly isolate and prioritize likely causation,
    and develop likely remediation.
  • A strong commitment to providing excellent customer service and ensuring the success of our
  • Excellent problem solving skills.
  • Excellent interpersonal, oral and written communication skills.
  • The
    ability to work in a self-directed manner as well as with a technical team to achieve college business goals.
  • Equity-minded with
    cultural awareness and competency demonstrated by working with and/or understanding of individuals of diverse identities such as
    socioeconomic level, sexual orientation, race, ethnicity and veterans including those with different levels of academic preparation, varying
    physical and learning abilities.
  • Demonstrated mastery of industry best practices relating to secure computing and data security
  • The ability to explain complex technical concepts to non-technical users.
  • Hands-on working knowledge of Microsoft
    Systems Center technologies.
  • Architectural and operational mastery of the Windows OS.
  • Advanced proficiency with Active
    Directory, including group policies and ADSIEdit.
  • Demonstrable mastery of core network technologies, including DHCP, DNS and
  • Demonstrable mastery of Windows 2008 or above and Active Directory operations.
  • Previous hands-on production experience
    and deep understanding of VMWare vSphere environments and architecture.
  • Hands-on experience with VMware View VDI
  • Proficiency with storage networks, including low-level fiber storage network technologies.
  • Thorough
    understanding of Microsoft Exchange 2016 or above and Ofice365 messaging technology, including internet standards such as SMTP, IMAP, POP
    and MAPI.
  • Advanced understanding of core web technologies such as IIS, HTTP, SFTP, and SSL.
  • Experience with message hygiene
    products such as anti-spam and anti-virus.
  • Experience with Dell|Compellent storage products.
  • In-depth understanding of how
    disparate and multi-vendor systems can interoperate to achieve further information.
  • Must be able to work a flexible schedule,
    including early mornings, evenings and weekends as required.

Preferred Qualifications

  • Previous
    experience with scripting or shell languages such as VBScript, CSharp, PowerShell and Perl are desirable.
  • Bachelor’s degree in a
    related IT field.
  • Hands on experience with SharePoint 2013 or above.
  • Industry-recognized certification such as MCSE or
  • Previous experience with Microsoft SQL server.
  • Previous experience with Microsoft Identity Management server, like
  • Previous experience with Linux.
  • Previous work experience in higher education.
  • Bilingual skills.

Additional Information:

This is a full time non-unit professional position with benefits. The College offers a
robust benefits package which includes health, dental and
retirement options.

Area of Assignment: Technology Center Division, Lowell Campus with occasional travel to
other campuses

Unit: Non-Unit Professional

Salary:  Grade 5, $60,500 to $85,000.  Starting
salary dependent upon experience. The 

Hours: Full-time, 37.5 hours per week,

Start Date: 
August 2021

Application Deadline:   7/17/2021

The College will not sponsor applicants for work

Application Instructions:

Applicants interested in applying MUST submit the following documents via
the online application:

1. Cover Letter

2. Resume

After completing all of the steps above, please go back into the
newly created account and double check that your resume and cover letter uploaded.Middlesex Community College understands that persons with
specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance
with the job application process, please contact the Affirmative Action Officer at 781-280-3536 or   

If you have any questions follow the link below to the
Interview Exchange Frequently Asked Questions (FAQs)


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