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Technology Solutions Partner III
Location: Idaho Falls
Division/College: Technology
Employee Category: Classified
Pay Range: $30.00 per hour or higher depending on education and experience
Full/Part Time: Full Time
Position Summary:
The Technology Solutions Partner 3 (TSP), individually and as part of a team of TSPs, serves as the primary ITS liaison, technology service representative, and technical advisor for departments and colleges across UI campus(es). The primary focus of this position is to provide customer support to the University Community. Duties include using excellent customer service skills to fulfil requests and resolve issues in person, by phone or by email, and assist customers with technical questions or direct the customer to the appropriate ITS group or service. Collaborate with customers to find technology solutions that meet customer needs and follow University policies and standards. Help lead and support the TSP team.
Minimum Qualifications:
- High School diploma or equivalent
- Minimum of 7 years of experience in a technical role, supporting IT in a complex environment; specifically providing direct customer technical support.
Preferred Qualifications:
- Bachelors degree in an information technology field.
- CompTIA A+ certification
- MTA: Windows Operating System Fundamentals certification or equivalent
- Microsoft 365 Certified: Modern Desktop Administrator Associate certification or equivalent
- Apple Certified Support Professional (ACSP) certification
- Strong customer service orientation with the commitment and drive to provide “first class customer service and support.”
- Excellent organization and attention to detail.
- Excellent verbal and written communications and the ability to communicate to a variety of audiences.
- Excellent critical thinking and problem-solving skills.
- Experience working within a complex network infrastructure and VoIP equipment, operation and application
- Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf in a complex, large enterprise.
- Experience in Higher Education.
- Possess a valid drivers license and able to successfully pass a drivers record check.
Physical Requirements & Working Conditions:
- Frequently lifts, carries, and/or otherwise moves information technology equipment weighing up to 50 pounds indoors and outdoors.
- Ability to traverse between buildings, floors within buildings, ladders, and crawl or maneuver in tight places.
Required Licensures, Certifications or other
Posting Number: SP003292P
Posting Date: 03/23/2022
Closing Date:
Open Until Filled: Yes
Special Instructions:
Position open until filled by qualified candidate. Applications received on or before April 6, 2022 will receive first consideration.
Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.
To apply, please visit: jobs.uidaho.edu
EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
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